How Many is Many?

NAD recently announced a decision in a challenge that Charter brought against T-Mobile for its home internet service. The decision covers a lot of ground and is worth reading if you work in the telecom space. But for the purposes of this post, we’re going to focus more narrowly on one specific issue that spans industries.

Charter challenged T-Mobile’s claim that it provided ​“average speeds over 100 Mbps for most customers.” Although T-Mobile voluntarily agreed to stop making that claim, NAD focused on another variation that still appeared on the company’s website. One question in an FAQ asked: ​“What speeds can I expect from T-Mobile Home Internet?” In response, T-Mobile stated that ​“many” users will experience average download speeds of over 100 Mbps.