Kelley Drye & Warren LLP Georgetown office, ranked as Top Workplace by the Washington Post ten years in a row, is currently seeking a highly skilled Senior Collections Specialist to manage client collections in a timely manner while fostering a collaborative and supportive work environment. We are seeking a highly organized individual with strong customer service and financial management skills. This role requires an individual who is both diligent and tactful, capable of maintaining positive client relationships while ensuring timely collections. The Senior Collections Specialist plays a vital role in the firm’s financial operations through effective management of client collections. The Senior Collections Specialist will collaborate closely with the Partners, the billing team and other firm management positions.
Responsibilities/Essential Functions
- Facilitate daily collections operations, ensuring adherence to established procedures.
- Manage the full cycle of the collections process, from initiating contact with clients to negotiating payment plans and finalizing collections.
- Communicate effectively with clients regarding delinquent accounts, including preparing and sending collection communications and generating reminder statements promptly.
- Conduct account reconciliations to maintain accurate financial records.
- Prepare reports and analysis on the status of collections matters and maintain detailed records of collection activities; provide regular updates to partners, DC Director of Billing and Revenue Operations and others.
- Collaborate closely with the billing team to resolve account discrepancies and ensure that payments are accurately recorded and reconciled.
- Collaborate with attorneys to research, analyze, and resolve collections issues efficiently.
- Provide support to attorneys regarding their accounts receivables, fostering effective communication and problem solving.
- Work closely with other team members to develop strategies for improving the collections process.
- Liaise with partners, finance team members to facilitate effective communication and prompt resolution of billing or collection issues.
- Develop a comprehensive understanding of billing functions and cross-train as necessary.
- Undertake additional billing duties and projects as assigned.
Education and Experience
- Bachelor’s degree required, with a focus on Accounting or Finance preferred.
- A minimum of 3-5 years of proven experience in a collections role, in a law firm or professional services environment required.
- Strong understanding of legal billing and collection procedures.
Knowledge, Skills and Abilities
- Proficiency in Aderant or similar legal billing systems.
- Excellent communication skills, with the ability to engage professionally with clients and team members at all levels.
- Strong analytical skills and attention to detail, critical for effectively managing accounts and identifying billing discrepancies.
- High proficiency in MS Office. Willingness to learn new technical systems.
- Ability to provide a high level of customer service in a fast paced environment.
- Ability to work independently and take initiative in a team environment and able to handle and prioritize overlapping and conflicting work assignments.
- Ability to always maintain confidentiality and properly handle sensitive information according to the guidelines set by the department.
- Flexibility to work overtime when required.
The selected candidate will be subject to a background check as part of the hiring process.
Kelley Drye & Warren LLP is an Equal Opportunity Employer (EOE).